Almost two weeks ago I posted about my friends 2 month saga of trying to get DSL installed. As of that writing the service was suppose to be activated that Wednesday.
Well, it wasn’t. Another phone call produced the same results. He was given a date for installation, and a promise that his bill would be adjusted at some point.
After that call he received another call to return another modem set that he received in the mail. However, this call was shortly followed up with another call from the company giving him 3 months of free service, a definite installation date of tonight, and a return shipping label for the extra hardware.
That call was last week and he received a shipping label yesterday. We figured that was a good sign, since something actually happened that was promised.
My friend called me tonight, the DSL light on his modem was lit, and he was able to activate his DSL account! Finally!
After a little over two months and a lot of frustration he now has DSL working in his house.
What a mess.
Leave a Reply
You must be logged in to post a comment.